Refund and Returns Policy

Last Updated: August 02, 2026

At USA Pallet Supply, we want customers to understand the terms of their purchase before placing an order. Because liquidation and wholesale pallets differ from ordinary retail products, return eligibility may depend on the type of merchandise purchased, its condition, the product description and the circumstances surrounding the return request.

This Refund and Returns Policy explains how return requests, damaged shipments, incorrect orders, cancellations and eligible refunds are handled.

Please review this policy carefully before completing your purchase.

1. Return Eligibility

If you need to request a return, please contact USA Pallet Supply as soon as possible after receiving your order.

To be considered for a return, the following generally applies:

  • The return request must be submitted within the return period stated for the applicable order.

  • The merchandise must not have been materially altered after delivery.

  • Products, packaging and pallet materials should be retained where reasonably possible.

  • The customer must provide the applicable order number and purchase information.

  • Photographs or other documentation may be requested when reporting damage, shortages or incorrect merchandise.

  • The return must receive authorization before merchandise is shipped back.

Submitting a return request does not automatically mean that a return or refund has been approved.

2. Liquidation Merchandise

Liquidation pallets are different from conventional retail purchases. Depending on the individual listing, merchandise may consist of overstock, closeout inventory, shelf pulls, open-box goods, customer returns or other wholesale merchandise.

The condition applicable to a pallet should be stated on its product page.

Customers are responsible for reviewing the product description, condition information, photographs, quantities and available manifest information before purchasing.

Normal characteristics that were clearly disclosed in the product listing are not considered defects simply because the customer expected a different condition.

3. Manifested Pallets

Some pallets may include a manifest or inventory description.

When a manifest is provided, customers should review it carefully before ordering. Manifest information may contain product names, quantities, models, categories or other inventory information depending on the particular lot.

If you believe the merchandise received materially differs from the information provided for your order, contact our customer support team with your order number and supporting documentation so the matter can be reviewed.

4. Mixed or Unmanifested Pallets

Certain liquidation pallets may be sold as mixed, assorted or unmanifested inventory.

For these products, exact individual contents may not be specified unless expressly stated on the product page.

Variations within an assorted pallet are therefore not automatically grounds for a return when the pallet was clearly advertised and purchased as mixed or unmanifested merchandise.

Always review the applicable listing before purchasing.

5. Damaged Shipments

If your order arrives with visible transportation damage, inspect the shipment before accepting it whenever reasonably possible.

Where the carrier’s procedures allow, visible damage should be noted on the delivery documentation.

We also recommend taking clear photographs showing:

  • The pallet as delivered

  • Exterior packaging

  • Visible damage

  • Damaged merchandise

  • Shipping labels

  • Any relevant delivery documentation

Contact USA Pallet Supply promptly after discovering shipping damage.

Please keep the merchandise, pallet, packaging and relevant documentation while the issue is being reviewed.

6. Incorrect Orders

If you receive merchandise that does not correspond to the order placed, contact our customer support team promptly.

Please provide your:

Order number
Name
Description of the issue
Photographs of the merchandise received

Once the information has been reviewed, we will communicate the available resolution based on the circumstances.

7. Missing Merchandise

If you purchased a manifested or quantity-specific pallet and believe merchandise is missing, contact us promptly after delivery.

Customers may be asked to provide photographs, delivery documentation and other reasonable information necessary to investigate the discrepancy.

Reported shortages will be reviewed against the applicable order and inventory information before a resolution is determined.

8. Items That May Not Be Eligible for Return

Subject to applicable law, returns may not be accepted in circumstances including:

  • Merchandise sold as final sale where clearly disclosed before purchase

  • Mixed or unmanifested inventory returned because the customer dislikes the assortment

  • Disclosed imperfections or conditions

  • Merchandise materially altered after delivery

  • Products damaged through improper storage, handling or use after delivery

  • Unauthorized returns

  • Merchandise that cannot reasonably be identified as originating from the applicable order

Nothing in this policy is intended to remove rights that cannot legally be waived under applicable law.

9. Change-of-Mind Returns

Because pallet and freight orders can involve substantial transportation and handling costs, change-of-mind returns are not automatically accepted.

If you purchased the correct merchandise but subsequently decide that you no longer want it, contact us before returning anything.

Any available option will depend on the merchandise, order status and circumstances.

10. Return Authorization

Do not ship merchandise back to USA Pallet Supply without first receiving return instructions.

To request authorization, contact:

Email: support@usapalletsuply.com
Phone: +1 (470) 683-2834
WhatsApp: +1 (470) 683-2834

Include your order number and a clear explanation of the reason for your request.

If a return is approved, you will receive applicable return instructions.

Unauthorized shipments may be refused or may not qualify for reimbursement.

11. Return Shipping Costs

Responsibility for return shipping depends on the reason for the approved return.

If a return results from a verified error attributable to USA Pallet Supply, the applicable return arrangements will be communicated to the customer.

For an approved return that is not the result of our error, the customer may be responsible for return transportation and related freight costs where permitted by applicable law.

Do not independently arrange an expensive freight return before receiving authorization.

12. Refunds

Once an authorized return is received, it may be inspected to verify its condition and confirm that it corresponds with the approved return request.

If the refund is approved, it will be processed according to the applicable payment and order circumstances.

The time required for funds to appear after a refund has been issued can vary depending on the payment method and financial institution.

13. Original Shipping Charges

Original shipping or freight charges may be non-refundable where permitted by law, particularly when the order was correctly fulfilled and transportation services have already been completed.

If a return results from a verified fulfillment error or another issue for which USA Pallet Supply is responsible, applicable shipping costs will be considered as part of the resolution.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, been prepared for freight transportation or shipped.

If an order has already shipped, it generally cannot be treated as a standard pre-shipment cancellation.

Any carrier, freight, handling or rerouting charges already incurred may affect the available resolution where permitted by law.

15. Refused Deliveries

Customers should not refuse a delivery unless instructed to do so by USA Pallet Supply or when reasonably necessary because of a significant delivery issue.

Refusing a shipment without authorization may result in return freight, storage, redelivery or other transportation charges.

Contact us immediately if there is a problem with your shipment.

16. Resale Value and Profit Expectations

USA Pallet Supply does not guarantee the resale price, market demand or profit that a customer may achieve from merchandise purchased through our website.

Resale values can vary based on product condition, location, selling platform, fees, competition, market demand and other factors outside our control.

A customer’s inability to achieve an anticipated resale price or profit does not by itself make merchandise defective or qualify an order for a refund.

17. Payment Disputes

If you experience an issue with an order, we encourage you to contact our customer support team first so that we can review the circumstances and attempt to resolve the matter appropriately.

Nothing in this section limits any rights or remedies available to customers under applicable law or through their payment provider.

18. Contact USA Pallet Supply

For return, refund, damaged-shipment or order-related questions, contact us using the information below:

USA Pallet Supply

WhatsApp: +1 (470) 683-2834
Phone: +1 (470) 683-2834
Email: support@usapalletsuply.com

When contacting us about an existing purchase, please include your order number so we can identify the relevant order more efficiently.

19. Policy Updates

USA Pallet Supply may revise this Refund and Returns Policy as our operations, shipping procedures or legal requirements change.

The version displayed on our website at the time of purchase will generally apply to that transaction, subject to applicable law.

Questions about a return? Contact USA Pallet Supply before sending any merchandise back so our team can provide the appropriate instructions.