Shipping Policy

Last Updated: August 02, 2026

At USA Pallet Supply, we understand that reliable shipping is an important part of purchasing wholesale and liquidation merchandise. This Shipping Policy explains how orders are processed, how pallet and freight shipments are handled, and what customers should know before placing an order.

By placing an order through USA Pallet Supply, you acknowledge that you have reviewed and accepted the shipping terms applicable to your purchase.

Shipping Coverage

USA Pallet Supply provides shipping to eligible destinations throughout the United States.

Shipping availability, cost and delivery options may vary depending on the destination, order size, pallet dimensions, weight and type of merchandise purchased. Certain locations or unusually large orders may require additional shipping arrangements.

If you are unsure whether we can ship a particular order to your location, please contact our customer support team before placing your order.

Order Processing

After an order and applicable payment have been successfully confirmed, the order enters processing and preparation for shipment.

Processing may include:

  • Order verification

  • Inventory confirmation

  • Pallet preparation

  • Packaging and securing merchandise

  • Shipping or freight coordination

  • Preparation of applicable shipping documentation

Processing times can vary according to order size, merchandise type, inventory requirements and shipping arrangements.

Any delivery or processing timeframe communicated to a customer should be considered an estimate unless expressly stated otherwise in writing.

Pallet & Freight Shipping

Because many of our products are sold by the pallet or in bulk quantities, orders may require freight transportation rather than standard parcel delivery.

Freight requirements can vary considerably depending on the size and weight of the shipment. Customers should carefully review the shipping information associated with their order and provide accurate delivery information.

For larger orders, multiple pallets or other high-volume purchases, additional freight arrangements may be necessary.

Shipping Costs

Shipping charges are determined according to the requirements of the individual order and may depend on factors including:

  • Delivery destination

  • Shipment weight

  • Pallet dimensions

  • Number of pallets

  • Merchandise type

  • Shipping method

  • Freight requirements

Any applicable shipping charge presented during the ordering process should be reviewed before payment.

If additional arrangements are required because of circumstances specific to the delivery destination or order, we will communicate the relevant information before proceeding where applicable.

Delivery Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes the correct:

Recipient name
Business name, where applicable
Street address
City
State
ZIP code
Telephone number

Incorrect or incomplete delivery information can cause delays, failed delivery attempts or additional transportation charges.

Please contact USA Pallet Supply as soon as possible if you discover an error in your shipping information. Changes cannot be guaranteed once an order has entered the shipping process.

Residential & Commercial Deliveries

Freight delivery requirements may differ between residential and commercial addresses.

Depending on the shipment and delivery location, additional services may be required. Customers should provide accurate information regarding the type of delivery location when requested.

If your business has special receiving requirements, please communicate them before shipping arrangements are finalized.

Delivery Timeframes

Delivery times vary according to the destination, shipment type, carrier schedule and other logistical factors.

Any estimated delivery timeframe is provided for guidance and should not be interpreted as a guaranteed arrival date unless a guaranteed service has specifically been agreed upon.

Weather conditions, transportation disruptions, carrier delays, holidays and other circumstances outside our reasonable control may affect delivery times.

Tracking & Shipping Updates

Where tracking or freight shipment information is available, it may be provided after the order has been prepared and released for transportation.

Tracking information may not become active immediately after it is issued. Freight shipments may also provide different tracking information from standard parcel deliveries.

Customers with questions about the status of an order can contact our support team.

Receiving Your Pallet

Customers should inspect the exterior condition of their shipment when it arrives whenever reasonably possible.

If there is visible shipping damage, note the condition on the delivery documentation before accepting the shipment where the carrier’s process allows it. Taking photographs of visible shipping damage can also help document the condition in which the shipment arrived.

Shipping damage should be reported to USA Pallet Supply promptly so the circumstances can be reviewed.

Do not discard packaging, pallet materials or relevant delivery documentation while a reported shipping issue is being reviewed.

Missed or Unsuccessful Deliveries

Customers are responsible for being available to receive shipments when required.

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, access is restricted or another customer-related issue prevents delivery, additional carrier charges may apply.

Depending on the circumstances, these may include redelivery, storage, address correction or return transportation charges.

Address Changes

Shipping addresses should be carefully verified before an order is submitted.

If you need to request an address change, contact us immediately. We will attempt to accommodate the request if the order has not progressed too far through processing.

Once a shipment has been released for transportation, an address change may not be possible and could result in additional charges.

Delayed Shipments

Although we work to facilitate orders efficiently, transportation delays can occasionally occur.

Delays may result from severe weather, high shipping volumes, carrier operations, transportation disruptions, holidays, incorrect addresses or other circumstances outside our reasonable control.

If a significant shipping issue occurs, please contact our support team so we can review the available shipment information.

Lost or Damaged Shipments

If you believe your shipment has been lost during transportation or arrives with visible transportation damage, contact USA Pallet Supply promptly.

Please provide:

  • Your order number

  • Customer name

  • Delivery address

  • Description of the issue

  • Photographs where applicable

  • Relevant carrier or delivery documentation

We will review the information and determine the appropriate next steps based on the circumstances and applicable shipping terms.

Reporting transportation damage does not automatically guarantee a refund or replacement. Each claim must be reviewed according to the applicable circumstances.

Large & Bulk Orders

Customers purchasing multiple pallets or larger wholesale quantities are encouraged to contact us when additional shipping coordination is necessary.

Large orders may require specialized freight arrangements depending on their total size, weight and destination.

Customer Responsibility

Before placing an order, customers are responsible for reviewing the product listing, shipping information and delivery requirements.

Customers should ensure that the selected delivery location is capable of receiving the type and size of shipment being ordered.

Returns & Shipping

Shipping issues and product returns are not necessarily treated in the same manner.

Please review our separate Returns & Refund Policy for information regarding return eligibility, return authorization, applicable costs and refund procedures.

Questions About Shipping?

If you have questions about shipping, freight delivery or an existing order, please contact USA Pallet Supply.

USA Pallet Supply

WhatsApp: +1 (470) 683-2834
Phone: +1 (470) 683-2834
Email: support@usapalletsuply.com

Our customer support team will assist with available information regarding your order and shipping requirements.

Policy Updates

USA Pallet Supply may update this Shipping Policy when our shipping procedures, services or operational requirements change.

The most current version published on our website applies to orders placed after its effective date.